Privacy Policy 8id – Malaysia Member Personal Data Protection

01Introduction and Scope of This Privacy Policy

This Privacy Policy is issued by 8id ("we", "Platform", or "8id") and applies to all individuals using our platform, including website visitors, registered users, and all active members. This document explains in detail how we handle your personal data from the moment of registration throughout the duration of your membership with us.

We understand that your trust is our most valuable asset. As such, we take a transparent and responsible approach to all matters involving personal data. This policy is written in plain language because we believe every member has the right to know exactly what happens with their information.

02Types of Personal Data We Collect

2.1 Information You Provide Directly

When registering and using the 8id platform, we collect various types of information that you voluntarily provide, including:

• Full name as stated on official identification documents
• Date of birth for age verification (18 years and above)
• Active email address for account communication and security
• Mobile phone number for two-factor authentication
• Current residential address for KYC compliance requirements
• Copy of identification document (MyKad or passport) for identity verification
• Bank account or digital wallet details for processing deposits and withdrawals

2.2 Information Collected Automatically

In addition to the information you provide, 8id's systems automatically record certain technical data each time you access the platform, including your IP address, web browser type and version, device operating system, pages visited and duration of visit, as well as timestamps of all account activity. This data is used solely for security purposes, fraud detection, and user experience improvement.

2.3 Financial and Transaction Information

All financial transactions on the 8id platform are fully recorded, including deposit history, withdrawal records, wagering history, and bonus activity. This financial data is required for legal compliance, anti-money laundering purposes, and the resolution of any disputes that may arise.

03Purpose of Using Your Personal Data

Every piece of information we collect has a specific and legitimate purpose. We do not process your data for any purpose beyond what is stated below:

04Data Sharing with Third Parties

8id maintains a strict policy on data sharing. We do not sell, rent, or disclose members' personal information to third parties except under the following limited circumstances:

4.1 Integrated Service Providers

We work with carefully selected third-party service providers to operate the platform, such as payment gateway providers, identity verification services, and cloud infrastructure providers. All such providers are bound by strict confidentiality agreements and are only permitted to process data for the specified purposes.

4.2 Legal Requirements and Authorities

8id may be required to disclose certain information to the relevant authorities when mandated by law, court order, or direction from a legitimate regulatory body. In such situations, we disclose only the minimum necessary information and will notify the member concerned where permitted by law to do so.

4.3 Platform Interest Protection

In cases involving suspected fraud, cybercrime, or threats to the safety of other members, 8id reserves the right to share relevant information with law enforcement agencies or relevant anti-fraud bodies to protect the integrity of the platform and the safety of all users.

05Cookies and Tracking Technologies

The 8id platform uses cookies and similar tracking technologies to ensure smooth platform operation and deliver a personalised experience. There are two main categories of cookies we use:

5.1 Essential Cookies

These cookies are essential for core platform functions such as login authentication, session management, and security. They cannot be disabled as they ensure you can use the platform safely and seamlessly. No personally identifiable information is stored in these cookies.

5.2 Optional and Analytics Cookies

Analytics cookies help us understand how members use the platform so we can continuously improve the user experience. Marketing cookies allow us to display more relevant content based on your interests. You may opt out of these cookie types through your web browser settings without affecting core platform functionality.

06Data Security and Protection Measures

We continually invest in the latest security infrastructure to ensure your personal data remains protected at all times. Key security measures we implement include:

• 256-bit SSL/TLS Encryption – All communications between your device and our servers are fully encrypted using industry-standard encryption protocols
• Two-Factor Authentication (2FA) – An additional security layer to protect your account from unauthorized access
• 24/7 Monitoring – An automated monitoring system that detects and responds to suspicious activity in real time
• Regular Security Audits – Security assessments by independent experts are conducted periodically to identify and address any system vulnerabilities
• Internal Access Controls – 8id staff may only access member data on a need-to-know basis, with all access logged and monitored
• Secure Data Backup – Data is regularly backed up to multiple locations with full encryption to ensure service continuity

While we take all reasonable precautions, no system is ever 100% guaranteed. We therefore encourage you to also safeguard your account by using a strong password and never sharing your login credentials with anyone.

07Your Rights as a Data Subject

As an 8id member, you have protected rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

• Right of Access – You have the right to request a copy of all personal data we hold about you
• Right to Rectification – You may request the correction of any inaccurate or incomplete information
• Right to Erasure – You may request that your data be deleted when it is no longer needed, subject to applicable legal obligations
• Right to Restriction of Processing – You may request that the processing of your data be restricted under certain circumstances
• Right to Data Portability – You may request your data in a machine-readable format for transfer to another service provider
• Right to Object – You may object to the processing of your data for direct marketing purposes at any time

To exercise any of the above rights, please contact our customer support team via live chat on the platform or by email at [email protected]. We will process your request within 14 business days.

08Data Retention Period

8id retains your personal data for as long as your account is active or as long as needed to provide services to you. Following account closure, certain data may be retained for a period prescribed by law to meet compliance, tax, and financial crime prevention requirements.

Technical data such as access logs are retained for a maximum of 12 months. Financial transaction data is retained for a minimum of 7 years in accordance with legal requirements. Support communication records are retained for 3 years for reference and service improvement purposes.

09Cross-Border Data Transfers

As an online platform, some data may be stored or processed outside Malaysia through the cloud infrastructure providers we use. In all such cases, 8id ensures that such data transfers are carried out with adequate safeguards, including binding data processing agreements and recognised contractual standard protections.

10Children's Privacy

The 8id platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from minors. Should we find that information has been collected from someone under the age of 18, that data will be deleted immediately and the account in question will be closed without delay.

If you believe a child has registered on our platform, please notify us immediately through our customer support channels so that prompt action can be taken.

11Amendments to This Privacy Policy

8id reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological requirements, or new legal obligations. Any significant amendments will be communicated to you via your registered email or in-platform notification at least 14 days before the changes take effect.

We encourage you to review this page periodically. The last updated date is always displayed at the top of this document for your reference.

12Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, we strongly encourage you to contact us directly. Our dedicated privacy team is ready to assist you with all your data protection needs.

You can reach us via live chat available 24 hours a day on the platform, or through our dedicated privacy email at [email protected]. We commit to responding within 2 business days for all privacy-related inquiries.